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Terms and Conditions

Payment and Security

We accept payment by all major credit and debit cards (Visa, Visa Debit, Mastercard, American Expressm PayPal and Switch). Cheques are also acceptable and should be made payable to NWX Ltd. When you place a credit card order online, all the information you input is encrypted and passed to our secure server. We follow strict security procedures in the storage and disclosure of information and are registered under the Data Protection Act.

All prices quoted include VAT. Customers located outside the EC can purchase goods without Value Added Tax (@ 20%). Please email for a tax free quotation.

Despatch and delivery of your online order
Most orders placed before 3:30pm (Monday-Friday), Express courier services and 4 monthly payment orders cut off is 3pm are despatched from our warehouse the same day, subject to stock availability and any security checks, via DPD, UPS or Royal Mail.

Delivery of your order will normally occur between 9am - 6pm on the first working day after despatch.

Please Note: Delivery to any address other than the registered Card-Holder's Billing Address is at the discretion of NWX Ltd. NWX Ltd may also conduct security checks to confirm the validity of the details supplied.

Overseas Orders
All orders to addresses outside the UK are sent via DPD.

Warranty and Guarantees
All products sold carry a one year manufacturers parts & labour guarantee unless otherwise stated. If your purchase proves to be faulty within the first 30 days please contact us on 01555 667 285, over 30 days please contact the manufacturer.

No faulty or refund items should be returned without first contacting us. If you are returning a product to us, for whatever reason, we suggest that you use a secure delivery method which is insured and requires a signature upon delivery.

No responsibility or refund can be made for items lost or stolen whilst in transit to us. All returns are usually processed within 2-3 days of receipt.

Please note refunds are not given after 30 days of original purchase date, this does not affect your normal statutory rights.

Website Accuracy
We work extremely hard to ensure our website is as accurate as possible, however we cannot guarantee and be held responsible for any claim resulting from the accuracy of the information supplied. Pictures of products are for illustration only. Product specifications may change without prior notice.